Mentioned below are the policies of SymposiumGo regarding cancellations, substitutions and refund policies:
In products, only Live Webinars' cancellation is accepted.
To successfully cancel your order, you should begin the method of cancellation at least 72 hours before the listed time of the webinar. For example, if you cancel a Live Webinar only 24 hours or even 50 hours before, it will not be accepted.
When the process is completed, before 72 hours, the canceled amount will be refundable with a small deduction of $30 only which is used for processing the refund. If, due to any reason, you are unable to attend a webinar then kindly inform us as soon as possible as we often have a waiting list for the sessions.
In products, substitutions are accepted only for Live Webinars.
After purchase, if at any time, you feel that the Live Webinar you paid for is not as relevant you thought it would be, SymposiumGo provides you a feature to substitute it for another webinar which you find more engaging. Moreover, cancellation charges will not be applicable for that.
It is a simple process as it enables you to replace a webinar with another webinar of your choice. The chosen webinar can be at a different time or date. You can also substitute your place for the registered participant with another person taking your position. It is a cost-free process so you can notify us as soon as possible.
Below mentioned are specific criteria for successful Substitutions and Cancellations:
If an attendee missed a scheduled session, both Substitution & Cancellation of the webinar would not be permitted for that session. Also, If a participant did not receive any webinar's information due to issues like restricted emails, bounced emails, or any other system issues on the part of attendee himself, then we do not offer refunds for on on-demand webinars.
SymposiumGo’s refund policy is applicable on all the Live, Pre-Recorded and On-demand webinar products:
Cancellation of a webinar by SymposiumGo in case of any technical issue or concerned challenges, the participation fee will be 100% reimbursed.
Furthermore, cancellations are not acceptable in case the client didn't receive the webinar instructions and did not contact or inform the customer service department. It is also applicable in the cases where a client does not receive the login instructions as it is their responsibility to get in touch with customer service representatives at least 24 hrs before the scheduled time of the webinar. You can quickly get in touch with the customer service at firstname.lastname@example.org by opening a ticket. After which we can follow-up and help you.
Refund Policy For DVD
In case the DVD is malfunctioning or is damaged during delivery, SymposiumGo will provide another product in place of the damaged product for your future purchase with no extra cost applied. The refund, however, will be based on the evidence submitted by the clients.
- Another product with no other cost will be offered to clients if the DVD is missing or get lost during the delivery.
- The refund policy for Digital Downloads will also be applicable on Transcripts.
- The refund policy is not applicable to both products which are digital downloads and transcripts.